Some times we don't always hit the mark when is comes to our clients expectations. We are sorry for that.
If you have a complaint the best thing to do is send an email to firstname.lastname@example.org and put in writing a detailed description of who, what, when, why and where so your complaint can be dealt with as efficiently as possible. Please make your email to the attention of "The Manager" and this will make sure it is brought to the attention of the correct person.
We would like to get back to anyone who complains on the same working day (because we don't want an unhappy customer) but if you don't hear from us within 24 hours then perhaps your email has not been received correctly and needs to be chased up. Please do not hesitate to call us on 01132748142 and ask to speak to the manager.
We aim to have a resolution to the complaint within 7 days of the complaint being received and acknowledged.
If you are still unhappy with the resolution of your complaint please notify us by email and we will re-evaluate your compliant with another member of staff within 7 days.
If at the end of this procedure you are still unhappy you can complain to The Property Ombudsman (TPO) using their website https://www.tpos.co.uk/. Please note that the TPO will not accept complaints until any prior complaints procedure has been exhausted.